Shipping & Returns
All orders are shipped by Australia Post using Parcel Post.
We currently do not offer Express Post but please contact us if you need a product delivered quickly.
International shipping is currently available to the USA, United Kingdom and New Zealand only. Please contact us if you are located in another country and are interested in purchasing our products.
A flat rate shipping fee of $5 applies to all orders within Australia under $60.
FREE SHIPPING is available for all orders over $60 and is automatically applied at checkout.
International shipping is available for the following countries:
- USA - $15
- United Kingdom - $15
- New Zealand - $10
Please note - we will not be responsible for any duty or customs taxes that may apply upon receipt of goods.
If your country is not listed above, contact us to see if we can ship to you.
Products will be shipped within 1-4 business days of the order, depending on availability of stock. To ensure freshness our products are handmade in small batches, which means on occasion we may need to make products to order.
Delivery times vary but depending on location, once shipped, orders within Australia should be received within 2-7 business days (check the Australia Post website to estimate delivery times from postcode 4000 to your own postcode). Orders from the United States should be received within 5-10 business days.
These timeframes are provided as a guide only, and we take no responsibility for any deliveries not received in this time. Replacement of lost items is at our discretion.
Return requests will be handled in accordance with Australian Consumer Law provisions. Due to the personal nature of our products, no returns or exchanges can be accepted outside of these provisions. We want you to love your products. If for some reason you are not satisfied with a product, please contact us within 21 days of purchase and we will do our best to resolve your concerns.
If we are unable to reach a resolution, either a refund or replacement will be issued at our discretion based on the situation following the timely return of the products purchased. The shipping cost to return products will not be refunded. Agreed refunds will be processed promptly and payment will be made in the same method as the original payment. Refunds may take up to 7 days to be received. Replacements will be processed in line with our standard shipping and handling times.